Delivery Policy

At Melor Swiim, we are committed to ensuring your orders reach you in a timely manner, reflecting our dedication to customer satisfaction.

Here’s what you need to know about our delivery process:

Dispatch and Timely Delivery:

• We aim to dispatch your orders swiftly, typically within 24 working hours.
• Please note that delivery times are estimates, and we appreciate your understanding in case of unforeseen delays, or problems beyond our control, including carrier or customs issues.

Insurance and Responsibility:

• Your goods are insured until they reach the specified delivery address.
• Upon delivery and signing the receipt, you assume responsibility for the items.
• It’s essential to ensure your delivery address is accurate and complete to avoid any complications.

Failed Deliveries and Re–Delivery:

• We make TWO (2) delivery attempts to ensure you receive your order promptly.
• If you happen to miss both attempts, contact us for a re–delivery to your specified address. 
• Unfortunately, we cannot re–deliver to a different address.
  
• If re–delivery isn’t arranged within 7 days, we’ll process a refund, deducting the original shipping fee.
  
  

Here, your satisfaction is our priority, and we appreciate your understanding of our delivery procedures.

If you have any concerns or need assistance, you may reach out to our customer support team at melorswim@gmail.com or +6011–23157984.