Customer Care
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CUSTOMER CARE
At Melor Swiim, we care about you finding your perfect fit.
If, for any reason, you find issues with the items you receive from us, you may return/exchange them, or request for a refund. You may also make changes to your Order before it is shipped out. We provide a step-by-step guide below.
Additionally, our sizing guide/chart ensures that you find swimwear that perfectly complements your unique body shape.
Refund process
1. Initiate this process if
- Items received are defective or damaged.
2. Criteria:
- You contact our customer service within 30 days of receiving your Order.
- Items are unused, in original condition with tags and the original packaging.
- Receipts are presented.
3. Return Shipping:
- You’ll be responsible for shipping the items back to us, and bearing the costs.
4. Refund Processing:
- Once we receive and inspect the returned items, we’ll initiate the refund process.
- Refunds including original shipping costs will be issued through the original payment method within 7 working days.
- If the items are determined to be modified by someone else, or aren’t genuinely faulty due to normal wear and tear, refunds will not be provided.
ORDER MODIFICATION/
CANCELLATION PROCESS
1. Modifications:
- Contact us immediately if you need to modify your Order (e.g., size, color).
- We’ll do our best to accommodate changes before shipment.
2. Cancellations:
- Cancel your Order before the items are shipped out by contacting us directly.
- Once the Order is shipped, cancellations or refunds will not be possible.
3. Contact Us:
- Reach out to our customer service team directly via email at melorswim@gmail.com, or mobile at +6011-2315 7984, for any order-related changes or cancellations.
- Provide your order details for quick assistance.
