FAQs
Have a look at some commonly asked questions about us.
We hope they may address some of your concerns
Q: What makes Melor Swiim’s modest swimwear unique?
A: Melor Swiim stands out by blending modesty with elegance, offering trendy styles designed for the
modern Muslim community.
Q: Are your swimwear items suitable for non-Muslim customers?
A: Absolutely! While our designs prioritize modesty, our swimwear is loved by customers of diverse
backgrounds seeking comfortable and stylish options.
Q: How can I determine the right size for my swimwear?
A: We’ve included a detailed size chart in our Customer Care page to help you find the perfect fit. If you
need further assistance, feel free to reach out to us.
Q: What materials are used in Melor Swiim’s swimwear?
A: Our swimwear is crafted from Bali-imported lycra matte, a high-quality, quick-drying, and durable
fabric. Known for its exceptional stretch and recovery, and with its trendy matte finish, this material
offers both comfort and modest coverage.
Q: Do you ship internationally?
A: Yes, we offer international shipping. We believe style and comfort through modesty is universal!
Q: Can I return or exchange items if they don’t meet my expectations?
A: Certainly! Your satisfaction is our priority. Please refer to our Returns/Exchanges policy in our
Customer Care page for guidelines on returning or exchanging items.
Q: Can I cancel or change my order after it’s been placed?
A: If an order is confirmed, but has not been shipped, it is possible to alter or cancel it. Unfortunately,
once it has been shipped, it is not possible. We strive to pack and ship orders promptly to ensure quick
delivery, so please review your order carefully before confirming. Please refer to our Order
Modification/Cancellation Guide in our Customer Care page for more details.
Q: Is it possible to receive a refund for my purchase?
A: Yes, if the purchased items meet our return policy criteria, refunds are available. Items should be
unused, in their original condition with tags attached, and returned within the specified timeframe. You
may refer to our Refund Policy in our Customer Care page for details on the criteria and process.
Q: How do I care for my Melor Swiim swimwear?
A: Generally, as with any cherished clothing, proper care during not only washing and drying, but also
efforts in preventing damage are essential to maintain and prolong the life of your swimwear. Check out
our Product Care page for specific instructions and helpful tips.
Q: How can I stay updated on new collections and promotions?
A: We share our newsletter containing the latest updates on new collections, exclusive offers, and more
via email. However, you may choose to unsubscribe to our newsletter if you wish to at any time.
For any further inquiries or assistance, you can always reach our friendly customer support team via
email at melorswim@gmail.com, or mobile at +6011-2315 7984. You may also send us a direct message
on our Contact Us page. We’d love to help!
