FAQ
Have a look at some commonly asked questions about us.
We hope they may address some of your concerns
Melor Swiim stands out by blending modesty with elegance, offering trendy styles designed for the modern Muslim community.
Absolutely! While our designs prioritize modesty, our swimwear is loved by customers of diverse backgrounds seeking comfortable and stylish options.
We’ve included a detailed size chart in our Customer Care page to help you find the perfect fit. If you need further assistance, feel free to reach out to us.
Our swimwear is crafted from Bali-imported lycra matte, a high-quality, quick-drying, and durable fabric. Known for its exceptional stretch and recovery, and with its trendy matte finish, this material offers both comfort and modest coverage.
Yes, we offer international shipping. We believe style and comfort through modesty is universal!
Certainly! Your satisfaction is our priority. Please refer to our Returns/Exchanges policy in our Customer Care page for guidelines on returning or exchanging items.
If an order is confirmed, but has not been shipped, it is possible to alter or cancel it. Unfortunately, once it has been shipped, it is not possible. We strive to pack and ship orders promptly to ensure quick delivery, so please review your order carefully before confirming. Please refer to our Order Modification/Cancellation Guide in our Customer Care page for more details.
Yes, if the purchased items meet our return policy criteria, refunds are available. Items should be unused, in their original condition with tags attached, and returned within the specified timeframe. You may refer to our Refund Policy in our Customer Care page for details on the criteria and process.
Generally, as with any cherished clothing, proper care during not only washing and drying, but also efforts in preventing damage are essential to maintain and prolong the life of your swimwear. Check out our Product Care page for specific instructions and helpful tips.
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For any further inquiries or assistance, you can always reach our friendly customer support team via email at melorswim@gmail.com, or mobile at +6011-2315 7984. You may also send us a direct message on our Contact Us page. We’d love to help!